Kroger

"Update: The Kroger President and the Store Manager Eric responded in a timely matter and addressed the situation to my satisfaction. They went above and beyond to show me 100% customer satisfaction. I am pleased with the way I was treated today at the same location. I was treated This Kroger has gone downhill! I was there tonight shopping with my sister. There was this lady following us around, I ignored it thinking it was another customer. I need to go to the restroom while my sister was looking for cough drops. The lady was right outside the door waiting for me, mind you I left my basket and purse with my sister. We proceed to self checkout and she follows us there. We scan our items and we had coupons for some of the items and one rain check for meat. She stated that she could not accept those. My sister asked her who she was because she didn’t have an employee id batch on. She said she was the loss and prevention officer. I told her I wanted to talk to the manager on duty. She called the supervisor. The supervisor tried to help us but she stated that she didn’t know how to do the coupons. I asked for the manger and she said he had left for the night. The loss prevention officer named Maria Lopez tried to take my basket away from me when I already had scanned my products and they were in bags in my cart. I told her no and for her to take the products I didn’t want because I had other items I was taking. Maria Lopez responded to me and told me to go get a new cart and go to register 1. I told her no that I didn’t work there and that she needed to get a basket and take the items I wasn’t taking. She proceeded to sit there and argue with my sister and I even though I asked her to leave because the supervisor was trying to help us. I am not a thief first of all! I own a very reputable business in the DFW area. I was approached by another customer who gave me her name and number. She stated that the same person Maria Lopez has accused her of stealing two times! She said she reported her, but nothing was done! Below is a picture of the loss prevention person at this location. I’m also an HEB shopper and I have never been treated like this by them. HEB is 100% customer satisfaction! Kroger needs to learn from this horrible experience that she put me and my sister through."

"Picked the T-BONE Steak package on sale. These are the best steaks. For the last 4 years I buy their t-bone steaks when they go on sale and wrap them in freezer wrap and they're excellent even 4 weeks later. Keep it up Kroger's look forward to you guys giving us great products with a great price"